Refund policy

Return & Refund Policy:

You have the right to cancel your order within 30 days without giving any reason.

The deadline for cancelling an order is 30 days from the date on which you receive the goods, or on which a third party designated by you, who is not the carrier, takes possession of the delivered product.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.

You can notify us of your decision via email milly@bracciali.eu

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same payment method that you used for the order, and you will not be charged for such a refund.

Conditions for returns:

To ensure that the goods are eligible for return, you must ensure that:

  • The goods were purchased within the last 30 days
  • The goods are in their original packaging

The following goods cannot be returned:

  • The delivery of goods that are tailor-made or personalised.
  • The supply of goods which, by their nature, are not suitable for return, for example goods that spoil quickly or whose expiry date has passed.
  • The delivery of goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
  • The delivery of goods which, by their nature, are inextricably mixed with other items after delivery.

We reserve the right, at our sole discretion, to refuse returns that do not meet the above return conditions.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following address:

Vondelstraat 7, 2406XG Alphen aan den Rijn

We cannot be held responsible for damaged or lost goods during the return shipment. That's why we recommend insured and trackable shipping. We are unable to issue a refund without actual receipt of the goods or proof of return delivery received.

Gifts:

If the goods were marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift card for the value of your return. As soon as the returned product is received, you will receive a gift voucher.

If the goods were not marked as a gift at the time of purchase, or if the gifter had the order shipped to themselves to give to you later, we will send the refund to the gift-giver.

Contact

If you have any questions about our return and refund policy, please contact us via email milly@bracciali.eu